Last updated: 30 September 2026
What we deliver
Wheels Rent A Car provides chauffeur-driven cars for local hourly packages, airport transfers and outstation trips. Each booking includes the car of the category you chose, a professional chauffeur and fuel for the package or distance booked. Exact models vary by city; the car you receive will be the booked category — the models shown are examples (“or similar”).
Where we operate
We serve the cities listed on our locations page. Local and airport services run within the booked city; outstation trips start from a service city and go to the destination on your booking. Tolls, parking and state entry permits on the route are paid at actuals.
Booking notice
Online bookings need the following minimum notice before the pickup time:
| City | Notice |
|---|---|
| Hyderabad | At least 2 hours before pickup |
| All other cities | At least 24 hours before pickup |
| Shorter notice | Call +91 70757 20095 — we arrange a car whenever we can |
Confirmation and chauffeur details
| When | What |
|---|---|
| When you book | Booking reference shown on screen, plus SMS / WhatsApp / email where you gave them |
| Booking request | Our reservations team calls to confirm the car, fare and payment |
| About 3 hours before pickup | Chauffeur's name, mobile number and car registration |
| At pickup time | Car and chauffeur report at the pickup address you gave |
| After the trip | Itemised bill and GST invoice by email or download |
A booking is confirmed once you receive the confirmation (or our team confirms it with you on the phone). If you don't hear from us, call +91 70757 20095 with your booking reference.
At pickup
- The chauffeur reports at the pickup address and time on your booking and will call you on arrival. Please keep your phone reachable.
- For airport pickups, the chauffeur waits at arrivals. Up to 45 minutes of waiting after landing is free; waiting beyond that is billed at the booked extra-hour rate.
- For local packages, the package hours start at the booked reporting time.
- Kilometres and hours are counted from our garage and back to it, as set out in our terms.
Delays, breakdowns and substitutions
- If a car or chauffeur is running late, we will call you with an updated time.
- If the booked category isn't available, we offer the same or a higher category at no extra charge. If that doesn't suit you, we cancel the booking and refund everything you paid.
- If a car breaks down during a trip, we send a replacement as quickly as we can. You are not billed for the time lost because of the breakdown.
- If we cannot provide the service at all, you receive a full refund of the amount paid.
Documents
Receipts and GST tax invoices are sent by email where you gave an address, and can be requested from our team. Refunds, where due, are made to your original payment method as described in our cancellation & refund policy.
Contact
Reservations are open 24×7: call +91 70757 20095, WhatsApp us, or email ramesh@wheelsrentacar.com. Our registered office is at 6-3-869, 1st Floor, Tourism Plaza, Balayogi Paryatak Bhavan, Greenlands, Begumpet, Hyderabad, Telangana 500016.