Booking & payment
How do I book a car?
Choose your city, trip type (local, airport or outstation), date and time on our website, pick a car category and pay online. You can also call our 24×7 reservations desk on +91 70757 20095 or message us on WhatsApp.
Do I need an account to book?
No password is needed. You sign in with a one-time password (OTP) sent to your mobile number, which also lets you see your trips later.
Which payment methods do you accept?
Online payments are processed securely by Razorpay and accept UPI, netbanking and credit or debit cards including Visa, Mastercard, American Express and RuPay.
How do I get my chauffeur's details?
We send the chauffeur's name, phone number and car registration by SMS, WhatsApp and email before pickup. You can also see them any time in Manage booking.
Fares & extras
What is included in the fare?
The car, a professional chauffeur, fuel and GST for the package or distance shown. The exact inclusions and exclusions are listed on the booking page before you pay.
What is not included?
Tolls, parking and interstate permits are paid at actuals. Any extra kilometres, extra hours or driver allowances are billed at the rates shown on your booking, with kilometres and hours counted from our garage and back.
What local packages do you offer?
Local rentals come as 4 hours / 40 km and 8 hours / 80 km packages. Usage beyond the package is charged at the extra-km and extra-hour rates on your booking.
What happens if my trip runs longer?
After the trip we send an itemised bill showing any extra kilometres, hours, night charges and actuals, along with a secure payment link for the balance.
Airport transfers
How are airport transfers priced?
Airport pickups and drops are charged at a flat fare for the car category you choose, shown with GST before you pay. Parking and tolls are at actuals.
How long will the chauffeur wait at the airport?
Airport pickups include 45 minutes of free waiting. Waiting beyond that is charged at the rate shown on your booking.
Where will I meet my chauffeur?
Your chauffeur's name and phone number reach you before landing. Call them once you have collected your bags and they will guide you to the pickup point.
Do you offer Meet & Assist?
Yes, at major Indian airports. A representative can receive you or your guests and help through to the car. Ask our reservations team when you book.
Outstation
Can I book a one-way trip?
Yes. We offer both round trips and one-way drops between cities. The fare for your route is shown before you pay.
Are tolls and state permits included?
No. Tolls, parking and interstate permits are paid at actuals and appear on your itemised bill after the trip.
Can I add stops or change my plan on the way?
Talk to your chauffeur and our reservations desk. Extra distance or time is billed at the rates on your booking.
How far ahead should I book?
Booking early gives you the widest choice of cars. Outstation trips can be cancelled free of charge up to 48 hours before pickup.
Cancellations & refunds
Can I cancel a local or airport booking?
Yes, free of charge up to 2 hours before the reporting time. After that — once the car has left for your pickup — or for a no-show, the minimum rental slab plus GST is charged: the 4 hr / 40 km package for local trips, or the flat fare for airport transfers.
Can I cancel an outstation booking?
Yes, free of charge up to 2 hours before the reporting time. After that, or for a no-show, one day's minimum rental (300 km at the per-km rate plus driver bhatta) plus GST is charged. The charge never exceeds your fare.
How long does a refund take?
Refunds go back to your original payment method within 5–7 working days after the cancellation is processed.
How do I cancel?
Open Manage booking with your booking reference and mobile number, or call our 24×7 reservations desk. If we cancel or cannot serve your booking, you get a full refund.
Full details are in our cancellation & refund policy.
Corporate
Can I get a GST invoice?
Yes. Add your company name and GSTIN at checkout and the invoice is issued in your company's name.
Do you offer corporate accounts?
Yes. Corporate accounts get negotiated rates, monthly consolidated billing, automated MIS reports and a named account manager across all 100 cities.
Can you handle employee transportation?
Yes. We run daily employee commutes with sedans, Tempo Travellers and buses. Share your requirement and our team will propose a plan.
Do you handle events and conferences?
Yes. We provide cars, luxury vans and coaches for corporate events, MICE and weddings, with on-ground coordination.
Safety & privacy
How do you keep cars safe?
Our fleet is kept under three years old, premium cars are fitted with ABS and airbags, and every car is sanitised daily.
Are your chauffeurs trained?
Yes. Chauffeurs are trained in safe driving and go through our in-house soft-skills training.
Do you store my card details?
No. Card and UPI payments are handled by Razorpay; we never see or store your card number, CVV or UPI PIN.
Will Wheels ever ask for my OTP?
Never. We will not ask for OTPs, card PINs, CVV or UPI PINs, or ask you to pay a personal UPI ID. Pay only on wheelsrentacar.com or a Razorpay link in the name Wheels Rent A Car.